Ordering

Placing your order in our online shop comprises a compulsory stage of purchase reservation, as we need some time to settle issues of delivery/shipment of the backgammons, that is, whether to ship the purchased items separately or to consolidate the backgammons in one package - shipment cost depends on a number of backgammons in the package, and what messenger service to recruit – that will define shipment cost and time of delivery.

Purchase Reservation

Visiting the item’s product detail page you selected, click the “Place Your Order” button to be taken to the order form to enter you data.
Once you have submitted your order by e-mail, our manager will contact you during the day to discuss shipping/delivery issues.
From this point until the order is completed or canceled the backgammons is reserved by you.
When all delivery/shipment issues are settled, we will draw up an invoice including backgammons cost and charges for delivery, packing and insurance to be paid in any convenient way you choose, including payment with a credit card (see "Payment for an Order”).
After receipt of money to our account the backgammons will be   shipped to your address via a shipping agency. When you received the backgammons, check its undamaged state and authenticity and sigh the receipt.  

Payment for an Order

Attention! Payment is to be made only when all purchase issues are discussed and settled with us.
You can make any non-cash payment for the purchase against the invoice through banks of Russia or other foreign countries. Once your order is placed and agreed with us, an invoice will be automatically prepared to be further printed and paid.
We also accept payments with credit cards.
Safety of payments using credit cards is backed up by moneybookers payment system (http://www.moneybookers.com)
If you prefer to pay with a credit card, visiting the item’s product detail page you selected, click the “ Buy now ”. You can use VISA, MasterCard, Diners Club, Maestro / Solo / Switch / STB, JCB

Shipping

We offer several ways to deliver the backgammons you purchased:
1. Russianpost - all over the world.
2. via express-post EMS "Garantpost" (worldwide Express Mail Service) – in Russia and most of countries in the world;
3. via DHL International Courier Service – all over the world.

The proposed shipping methods differ in cost, time of delivery, geography and numbers of services provided, but are equally safe and secured.
You may get additional information on every shipping service on companies’ sites:

http://www.russianpost.ru/portal/en/home - Russianpost

http://www.garantpost.ru/ - EMS "Garantpost"; http://www.dhl.com/ - "DHL";

We can’t give preference to any company mentioned, but we are ready to consult you if in need

Packing

As you purchase a piece of art, sometimes of high price, to be shipped over the long distances, packing is considered to be very important.
Our purpose is to deliver the purchased backgammons to the addressee. Therefore, packing is paid much attention to.

Customs Restrictions

We recommend clarifying in advance whether any customs restrictions exist for imported items of your choice.

Some goods in different countries are prohibited to export and import, some other require special permission.

Please get knowledge of national law before buying backgammons.

Help

Need help?
Call to our Customer Service number:
Telephone (Volgograd): +7 (902) 361-05-43
You can also e-mail your question at any time to:
artprombiz@mail.ru